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User Support->COM Port Setup and Connection Issues

Setting up COM Ports

 Re: Setting up COM Ports
Hi Tomasz, Ok thanks for sharing the info, i have not tried connecting on a USB 3 port however i have seen some people having trouble with older USB 1.1 ports so it would seem USB 2.0 is the way to go.
 Re: Setting up COM Ports
Hi there! Another update to this topic: while installing the drivers under Win 7 64bit always use USB 2.0 port on your PC. In other words connect the interface to USB 2.0 only! I spend yesterday whole hour trying to figure out why win7 is refusing to recognise the hardware. Than I realised that I used USB 3.0 all the time (these were the only free usb ports in my PC). Cheers!
 Re: Setting up COM Ports
No does not matter what COM port is used. It should communicate, do you have any more details about what the error is? I have an update to this, it appears as though there are some issues on some computers for COM Ports larger than 10, I have posted instructions on how to change the COM port in the following forum post http://www.woolichracing.com/forums/viewtopic.php?f=10&t=1694
 Re: Setting up COM Ports
No does not matter what COM port is used. It should communicate, do you have any more details about what the error is?
 Re: Setting up COM Ports
So does it make a difference what com port? All that pops up in the menu is 17, and I cannot get it too talk to bike?
 Re: Setting up COM Ports
You can also try running the USB COM port driver installer directly. It should be located in the following directory on your computer C:\Program Files\Woolich Racing Tuned\CDM20814_Setup.exe
 Re: Setting up COM Ports
I have it on XP without any issues. Try a complete uninstall of WRT software and then re-install perhaps.
 Re: Setting up COM Ports
Will the software work with a XP operating system? I have tried deleting my com port drivers and reinstalling but something with the installation is not working. it say it is complete instantly were as my other computer with vista takes a few minutes for the drivers to install.
 Re: Setting up COM Ports
If the COM Port is still not showing in the 'Settings' form within the Woolich Racing Tuned software you may need to re-install the USB COM Port driver Log into Windows as an Administrator Open 'Device Manager' and locate the 'Ports (COM and LPT)' section http://img715.imageshack.us/img715/8269/46214626.png Plug the USB Interface or Log Box into the computer's USB port, make sure the mode switch is in Flashing Mode (red led on) You should see the USB Serial Port appear in the list in 'Device Manager' under the 'Ports (COM and LPT)' section Right mouse click the 'USB Serial Port' and choose 'Uninstall' from the menu http://img571.imageshack.us/img571/5470/45371519.png Ensure the 'Delete the driver software for this device' checkbox is checked http://img233.imageshack.us/img233/6443/49746779.png Click the 'OK' button to finish uninstalling the driver http://img171.imageshack.us/img171/9792/72406793.png Unplug the USB Interface or Log Box from the Computer Reboot the computer Log into Windows as an Adminstrator Install and configure the COM Port drivers following the instructions from the previous post Note: the USB Interface or Log Box needs to be plugged into the USB port on the computer and the mode switch needs to be in Flashing mode (red led on) for the COM Port to appear in the Woolich Racing Tuned software settings form.
 Re: Setting up COM Ports
To set up COM Ports in the Woolich Racing Tuned (WRT) software: Log into Windows as an Administrator Open the Woolich Racing Tuned Software From the 'Tools' menu choose 'Install COM Port Drivers" A command window will open and install the FTDI COM Port Drivers Reboot Windows when the command window has closed Log into Windows as an Administrator Plug your Woolich Racing Log Box or USB Interface into the USB Port on the PC Windows should automatically detect the USB Serial Port and install and configure it Open 'Device Manager' and expand the 'Ports (COM & LPT)' section to check that the USB Serial Port is available and configured Take note of the COM port number that has been assigned to the USB Serial Port To configure Woolich Racing Tuned software to use the correct COM Port Open Woolich Racing Tuned software Click the 'Settings" button Choose the COM Port (that you noted above) from the list Click the OK button to save the Settings
 Setting up COM Ports
How do I go about setting up com ports on the Woolich software? I am having trouble getting it connected and I notice that there is no options on the drop down menu under com ports. I have already installed the drivers.
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