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I have bought a second-hand Interface (USB or Log Box) - How Can I Use It?

The Woolich Racing Tuned software can be used to tune your bike and get the best performance out of it.  This article describes the steps needed to transfer ownership of second-hand Woolich Racing products to your account so you can use them to tune your bike. 

To tune your bike with the Woolich Racing Software, you will need the following:
  • A communication interface (USB or Log Box)
  • Harness (either on-bike, or bench)
  • Bin File (the standard binary file to write to your ECU and the associated key (licence) to tune 1 bike)
The components listed above are available to purchase as packages for all supported motorcycle models on our Products page.  These packages include everything needed to get started on tuning your bike.

If you have purchased some Woolich Racing products second-hand, either by themselves or installed onto a bike, there are certain steps that you will need to compete in order to be able to use them.

The communication interfaces used to 'talk' to an ECU (e.g. USB or Log Box) are registered to the account of their owner; these cannot be used with other accounts.  In order to use a second-hand communication interface (e.g. USB or Log Box), you will need to transfer the ownership of the device(s) from the seller to your own Woolich Racing account.  

Please note: We do not transfer devices between accounts just so you can temporarily loan it to a friend.

There are a few steps that both the seller and buyer need to go through to successfully transfer ownership.

Transferring ownership of Woolich Racing equipment to a new owner.

Seller instructions
    1. Please email support@woolichracing.com and let us know the following
      1. Confirm that you have sold the hardware, and inform us exactly what hardware is being sold. 
      2. Tell us who the buyer is (Name and email required)
      3. Confirm that you give your permission to transfer of the device to the Buyer.
Buyer instructions
    1. Create a new Woolich Racing Customer account
      1. Important: Fill out the registration/new account form completely, do not leave any blank fields as this will delay us being able to verify and activate the new account.
    2. Create a Support Ticket in our online portal and include the following information
      1. Your Woolich Racing account username (email address)
      2. Let us know that you have purchased second-hand Woolich Racing products 
      3. Include a list of all parts included
      4. Include photos of the items included
      5. Include the Serial Number(s) of any Race Tools products
      6. Tell us who the seller is (Name and email required)
Once your Woolich Racing account is verified, you will be able to download the Woolich Racing Tuned software and install it on your PC.

You will then be required to complete the free Woolich Racing Foundations course.

If the Buyer is taking the whole package including a bike, then after the interface transfer is done, we will send further instructions for transferring the Key/License for the Woolich-flashed ECU.

The key in the ECU may or may not be eligible for transfer. Note: a key may only transfer a select number of times. If your key has exceeded this limit, it would be ineligible for transfer.

To determine this, we can give you a temporary key, so you can read the ECU and submit the key transfer request. If it is found to be eligible, you will not be required to purchase a key. However, if it is not eligible for transfer, then you will be required to purchase a new Key to write to the ECU again.

If you are only buying the Woolich Hardware without a bike, then you will also need to purchase any required harnesses to fit your bike, as well as a Key/License to flash your ECU.

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