| Support Center Items |
 Trouble Shooting v3 Interfaces |
If you can not communicate with your v3 interface please use the Interface User Guides listed in the User Guides and Installation Manuals section of the Woolich Racing website.You will need to login with your WR Account to view these guides.
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| Firmware Update Error on V3 Interfaces |
| The Interface Firmware is updated to support new models, or correct issues.
The V3 Interfaces are recognized by Windows as 2 different devices depending on what position the device switch is placed.
The switch to the Left is only for updating the Firmware. The switch to the Right is for all ECU communications, Reading, Writing, Engine Data, Diagnostics.
If you have started a firmware update/reinstallation, and the software gives an error after starting the update, such as: "This operation could not be completed" "COM Port could not be opened" "Cannot access a disposed object" "Object reference not set to an instance of an object."
This usually means there is a USB issue.
You can try resetting the USB Drivers using these steps below:
With the WRT software not running. - Open Windows Device Manger (right click Windows Start button)
- Click View > Devices by Container (Important!)
- With the LogBox unplugged, put the switch in the right hand position, and connect it to your PC
- Wait for it to appear in the list, and click the small dropdown arrow next to it.
- Starting at the bottom of that list, right click each entry, and select Uninstall Device, (tick remove driver software if available in the next window)
- Remove all drivers for the Woolich device until it disappears from the list.
- Unplug the interface, and move the switch to the Left, and connect it back to your PC
- Wait for it to appear in the list again, and click the small dropdown arrow next to it.
- Starting at the bottom of that list, right click each entry, and select Uninstall Device, (tick remove driver software if available in the next window)
- Remove all drivers for the Woolich device until it disappears from the list.
- Unplug the Logbox. and plug it back in, wait 20 seconds, and unplug it, and move the switch back to the Right, and reconnect, wait 20 seconds (for drivers to load)
- Once complete, start WRT again, and connect the LogBox with the switch in the Right Hand position.
You should then be able to complete any firmware updates, or connect to the ECU correctly.
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| My Interface says it's registered to another user |
All Interfaces are registered to the purchasing account.
If you try to use an interface that belongs to another account, or you have purchased a second hand interface, You will get an error saying "This device is registered to another user". You will not be able to use it until the device has been transferred to your account.
To transfer the device, we must have permission from the current registered owner.
If you are in contact with the previous owner, please ask them to Open a Support Ticket, to let us know they have sold the hardware to you. If you are not in contact with the previous owner or don't know who they are, we will need to contact them to seek permission to complete the transfer. We may ask you to connect the device to your PC, so we can find the owner.
We do not approve any transfer where we do not have permission from the registered owner.
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| Logbox V3 LED Lights Information |
When the Logbox v3/USB v3 is connected to the PC with the USB Cable. The Green LED stays solid when idle and connected to the PC. The Red LED indicates ECU Read/Write is happening.
When the Logbox v3/USB v3 is connected to the PC with the USB Cable and you are viewing Live Engine Data. The Green and Orange LED's indicate engine data is being requested, and received. The Red LED indicates that Engine Data is being sent to the PC.
When the Logbox v3 is connected to the bike only. The Logbox v3 will start data logging. (depending on the Device Configuration: Log Start Configuration settings) The Green and Orange LED's indicate engine data is being requested, and received. The Red LED indicates data is being saved to the SD Card. The USB v3 will do nothing.
LogBox/USB faults. If all 3 LED's are flashing together at the same time, this means the device is in Firmware Mode. Either the switch is in the Left position, or the software has put it into Firmware Mode. (the software can put the device in firmware mode automatically when it sees a new update is available for it, normally no user interaction is required for the auto-updates) There is normally no reason to move the switch unless you are performing a manual firmware update/reinstallation.
If all 3 LED's are flashing in sequence, one after the other, this means the device can not detect the SD Card. The SD Card must be fitted, for normal use of the device. Try formatting the Card (format as FAT32/default settings)
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| How to replace the Log Box v3 battery |
The Log Box battery can deplete after a few years and data log timestamps will show a date and time of 12:00AM on the 1st of January, 2000. This video guides you through how to replace the battery in the Log Box.
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| What is the difference between the USB Interface and the Log Box? |
The Woolich Racing Tuned software which runs on a computer communicates with the ECU using an electronic interface. There are two types of Woolich Racing interfaces currently available for sale; a USB v3 interface, and a Log Box v3 interface.
USB v3 interface
Log Box v3 interface
A USB interface allows you to read and write to an ECU, access diagnostics (for bin files which have it available) and view some live engine data. The USB interfaces are not compatible with some of the newer models. Please check the products page for a model to determine which interfaces are supported. A Log Box interface can do everything that a USB can, and also allow you to record engine data while running the bike and log AFR (Air-fuel ratio) data when used together with the Zeitronix ZT-3/ZT-4 wideband sensor kit (model dependent). These additional features on the Log Box also allow you to use our Woolich Racing AutoTune feature in the WRT software. The letter on the interface denotes what ECU type it is capable of flashing. - B: Bosch ECU's
- D: Denso ECU's
- D-CAN: Denso ECU's using CAN Bus protocols
- K: Keihin ECU's
- M: Mitsubishi ECU's
- M-Duc: Mitsubishi-Ducati ECU's
- H: Harley Davidson ECU's (only for approved tuning shops)
Note: Engine Data is not available for all models.
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| Diagnosing "Failed to Sync Baud Rate" |
Failed to sync is 90%+ of the time a harness issue either with the pinout or installation. But it can also be a few other things. There is a pretty easy checklist to run through.
1) Harness issues
- Verify all your wires are fully set into their connectors by gently tugging on them. If they back out, they are not set. - Look at the front of the connectors to ensure the pins are fully set, not bent or skewed and look like other OEM pins/connectors if applicable - Perform a wire continuity check on all the wires and verify you have continuity end to end on each individual colored wire. - Verify pinout and installation by sending us photos and we can verify the installation is correct and the harness itself is correctly assembled
2) PC related issues
- Shut down your PC, let it sit a minute and restart it. It's important to do a full shutdown, sit and restart as opposed to a simple restart. This approach clears all contents of RAM which may include config or temp data that may be conflicting.
- Try a different USB cable - Try a different USB cable in a different PC - Try a different PC altogether
3) Interface related issues:
4) Power Supply Issues - If bike flashing, turn the key on and kill switch on but do not start the bike. Check the voltage direct at the battery and confirm you have 12.9 VDC or more. If 12.8VDC or less - put on a tender and let it charge for a while then retry later with the tender still on. - If bench flashing, check your power supply with no loads attached and ensure you have 12-14 VDC. If able to safely, or you have a dedicated, adjustable power supply check and verify your current is between 1-2A.
If you get to this point and none of those have helped, then it is very possible this ECU has been reflashed elsewhere and locked by that software that last flashed it.
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| Diagnosing "Write ECU" and Harness Installation Errors |
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| Do you support non Woolich Racing Interfaces or Harnesses? |
We only offer support to customers who have purchased the Interface, Harness and Bin File Definitions from Woolich Racing or one of our re-sellers.
We are not able to offer support to products purchased from other vendors or do it yourself interfaces and harnesses.
Please note, using our Interfaces with non Woolich Racing Harnesses will void your Warranty.
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| User Guides & Installation Manuals |
Here at Woolich Racing we have invested heavily in the development of our software and hardware to allow you to get the best performance from your motorcycle. Our business has been built on providing the tools needed by tuners to achieve performance capabilities far exceeding those offered by the manufacturers. We strive to remain competitive by offering unique products, outstanding customer support and many other features that differentiate us from our competition.
In the interests of continuing to offer our products and services at competitive prices we have a policy of sharing all relevant installation and user manuals with our users. For this reason ?User Guides are freely available to you after you have purchased the Bin File Definition for a particular bike on your account. If you purchase bin file definitions for several different bikes, you will find the relevant installation manuals and user guides here.
We also have a wealth of video tutorials that cover the WRT software in a lot of detail, these are highlighted in this short video:
NOTE: User guides do not contain comprehensive explanations on how to tune, or what Other Maps do for specific bikes. Our RaceTools guides and AutoTune guides will show you how each of the parameters is used, and our recommended processes for tuning these features.
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| Engine Data logging settings |
To log data to the Logbox SD Card, you just need to connect your Logbox to your PC, and set your Log Start Configuration in the Tools > Device Configuration Page. The Default "Log Start Configuration" settings are:
Time Delay (secs) = 0 (This option set the time delay from power on, to when data logging starts)
Engine Running = not ticked (This option delays datalogging until the engine is detected as running.)
RPM = 0 (This option sets the RPM Trigger that starts data logging)
Log data to micro SD in Engine data Mode = not ticked. (This Option will log the Live Engine data to the SD Card while you are viewing the Live Engine Data screen)
OBD2 Engine data = not ticked (This option is required for models that use OBD2 engine data protocol. You can see it your model requires OBD2 data by checking the User Guides and Installation Manuals page, and if your model has a "Universal Harness with OBD2 Engine Data" guide, then you will need to tick this option , and save to the Logbox.)
CAN Logging = not ticked (This is a troubleshooting option that you may be asked to use by the Woolich Support Team. Please do not tick this option unless asked to)
When changing the Start Log Configuration, be sure to click Save so the settings are saved to the Logbox.
Having all options set to 0 or unticked, will make the Logbox record data as soon as power is supplied.
Disconnect the Logbox from your PC, and connect it to your Bike harness. Start the bike, and check the LED's on the Logbox, the green and orange should flash quickly, and the red one should flash briefly every few seconds. This indicates the Logbox is receiving data, and recording it to the SD Card.
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| How to Re-Install Firmware on v3 Interfaces |
If there is a problem with the device firmware update, or you need to reset the device firmware, follow the procedure listed below for v3 Interfaces ONLY and ensure a strong and stable internet connection.
1. Unplug the device from the USB cable. 2. Ensure the switch is in the Right Hand Side Position.
3. Plug the USB cable back into the Interface and computer. 4. Open the "Tools"=>"Device Configuration" screen in the WRT software.
5. Then click on Re-Install Firmware.
6. You will be prompted to set the Device into Bootloader mode. Follow the on screen prompts by simply removing the USB cable and ensure the switch is on the Left Hand Side Position, connect the USB cable, wait for the Device to be recognised in Windows, then click Continue.
7. Once the device has been connected all 3 LED lights should be flashing.
8. You will be prompted to Reset the Device. Follow the on screen prompts by simply removing the USB cable and move the switch to the Right Hand Side Position, connect the USB cable, wait for the Device to be recognised in Windows, then click Continue.
9. Once completed you will directed back to the Device Configuration Settings.
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| Updating Firmware on Woolich Racing v3 Interfaces - Video Tutorial |
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| Resetting Device Firmware on v3 Interfaces |
If there is a problem with the Device, Device Firmware Update, or you need to reset the Device Firmware, follow the procedure listed below. This procedure forces the Bootloader Mode allowing Firmware Installation for v3 Interfaces ONLY and ensure a strong and stable internet connection.
1. Unplug the Device from the USB cable. 2. Put the Interface into Bootloader mode by moving the mode switch to the Left Hand Side Position.
3. Plug the USB cable back into the Interface and computer. 4. When the Device is in Bootloader mode all LED's will flash. 5. Open the "Tools"=>"Device Configuration" screen in the WRT software.
6. You will be prompted that it is not the latest firmware. It will always display this as the Device is now in Bootloader mode. 7. Click Update Firmware and follow the on screen prompts. 8. You will be prompted to set the Device into Bootloader mode. Follow the on screen prompts by simply removing the USB cable and ensure the switch is on the Left Hand Side Position, connect the USB cable, wait for the Device to be recognised in Windows, then click Continue.
9. You will be prompted to Reset the Device. Follow the on screen prompts by simply removing the USB cable and move the switch to the Right Hand Side Position, connect the USB cable, wait for the Device to be recognised in Windows, then click Continue.
10. Once completed check the Device for correct operation.
Note: If you still have issue's updating the firmware on v3 Logbox's remove and reinsert the Micro SD Card and start the process again. You may need to reformat the Micro SD Card (as FAT32) in an external card reader if it is not visible in windows explorer. A faulty Micro SD may cause the firmware not to update, or the Logbox may appear non-responsive.
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| Testing the Mitsubishi USB / LOGBOX v3 Interface |
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On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Mitsubishi USB / LOG BOX v3 Interfaces (M v3). 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Mitsubishi Interface you can connect the 8 pin molex connector and power supply as pictures below. 
If you only have a power supply you can connect to the interface as below. 
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Turn on Power Supply. 6. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface". 
7. Click Test Interface. 
Voltage Tests on Mitsubishi v3 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Connect the Interface with a 12v power supply either by the bike ignition with an on bike harnesses or with the 12v power supply using a bench harnesses connected to the 8 pin molex connector. Ensure the interface is NOT plugged into an ECU.
4. Turn on Power Supply. 5. Open the Woolich Racing Tuned Software. 6. Select and open a Bin file that uses a Mitsubishi Interface. 7. Click Read or Write ECU and measure the voltage between pin 3 and pin 8 on the interface, this should be 11.5v-13.5v when in flashing mode (Red LED on).
8. Click Read or Write ECU and measure the voltage between pin 4 and pin 8 on the interface, this should be 14.0v - 16.0v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface.
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| Testing the M-Duc USB / LOGBOX v3 Interface |
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On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the M-Duc USB / LOGBOX v3 Interfaces. 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Mitsubishi Interface you can connect the 8 pin molex connector and power supply. 
If you only have a power supply you can connect to the interface as below. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Turn on Power Supply. 6. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
7. Click Test Interface.
Voltage Tests on M-Duc v3 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Connect the Interface with a 12v power supply either by the bike ignition with an on bike harnesses or with the 12v power supply using a bench harnesses connected to the 8 pin molex connector. Ensure the interface is NOT plugged into an ECU. 4. Open the Woolich Racing Tuned Software. 5. Select and open a Bin file that uses a M-Duc v3 Interface. 6. Click Read or Write ECU and measure the voltage between pin 3 and pin 8 on the interface, this should be 11.5v-13.5v when in flashing mode (Red LED on).
7. Click Read or Write ECU and measure the voltage between pin 4 and pin 8 on the interface, this should be 14.0v - 16.0v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface
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| Testing the Keihin USB / LOGBOX v3 Interface |
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On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Keihin USB / LOG BOX v3 Interfaces (K-v3). 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Keihin Interface you can connect the 8 pin molex connector and power supply. 
If you only have a power supply you can connect to the interface as below.
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Turn on Power Supply. 6. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
7. Click Test Interface.
Voltage Tests on Keihin v3 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Connect the Interface with a 12v power supply either by the bike ignition with an on bike harnesses or with the 12v power supply using a bench harnesses connected to the 8 pin molex connector. Ensure the interface is NOT plugged into an ECU.
4. Turn on Power Supply. 5. Open the Woolich Racing Tuned Software. 6. Select and open a Bin file that uses a Keihin Interface. 7. Click Read or Write ECU and measure the voltage between pin 3 and pin 8 on the interface, this should be 11.5v-13.5v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface
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| Testing the Denso USB / LOGBOX v3 Interface |
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On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Denso USB / LOG BOX v3 Interfaces. 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Put a jumper wire from pin 3 to pin 7 on the interface.
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
6. Click Test Interface.
Voltage Tests on Denso v3 Interface ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Open the Woolich Racing Tuned Software. 4. Select and open a Bin file that uses a Denso Interface. 5. Click Read or Write ECU and measure the voltage between pin 4 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (Red LED on) 6. Click Read or Write ECU and Measure the voltage between pin 1 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface.
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| Testing the D-CAN v3 LOGBOX Interface |
| On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the D CAN v3 LOG BOX Interface (D CAN v3).
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Put a jumper wire from pin 3 to pin 7 on the interface.
The plug pin out above is the 8 pin Molex plug on the Interface.
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
6. Click Test Interface.
Voltage Tests on D-CAN v3 LOGBOX Interface ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Open the Woolich Racing Tuned Software. 4. Select and open a Bin file that uses a D-Can v3 Interface. 5. Click Read or Write ECU and measure the voltage between pin 4 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (Red LED on) 6. Click Read or Write ECU and Measure the voltage between pin 1 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface.
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| Format Micro SD card - v3 Log Box |
If you are having difficulty with viewing your Logbox, saving or viewing WRL log files it may be due to the Micro SD Card, formatting the Micro SD card may assist.
Process to Format the Micro SD card:
1. Connect the Log Box to the computer via the USB cable only.
2. View the Log Box in Devices and Drives, if it does not appear then you will need to remove the Micro SD card and format it using a USB card reader on the computer.
3. Right Click the Logbox and go to Format.
4. Perform a Quick Format to a FAT32 file.
5. Follow all on screen prompts. 6. Refit the SD Card to your Logbox.
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| Unable to format micro SD card in Log Box or Log Box Pro? |
If you are having issues with the micro SD card not appearing in Windows, or if you are not able to format the micro SD card in the Logbox. You will need to remove the micro SD card and format it using a USB card reader and your desktop computer.
- Remove the micro SD card from the Log Box/Log Box Pro
- Place micro SD card into the external card reader connected to your PC
- The micro SD card should appear in Windows as an external hard disk
- Right click on the micro SD drive in windows and choose Format
- Select FAT32, and the default settings, click Format.
- Once formatting has completed you can remove the micro SD card from your PC, and re-install it into the Logbox.
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