| Support Center Items |
 Welcome to Woolich Racing |
Welcome and thank you for your interest in Woolich Racing products!
We sell products that allow you to reflash your motorcycle's ECU, so that you can tune your bike to the limit and achieve the best possible performance. Woolich Racing also offers a selection of 'Race Tools' to further increase the capabilities of your motorcycle, these including Quickshifter/Autoblipper for clutchless gear changing, Launch Control and more. To tune your bike with the Woolich Racing Software, you (or your tuner) will need to purchase: - An interface (USB or Log Box)
- Harness (either on-bike, or bench) (Some models also need an extension harness)
- Bin File (the standard binary file flashed to your ECU, and Key (licence) to tune 1 bike)
You will also need a PC to install the software and connect the interface to. This allows you to tune your bike an unlimited number of times. The hardware, and software we provide allows the maps in the ECU, to be changed by you or your Tuner. Changing the maps allows the adjustment of the air-fuel ratio to a safer mixture when changing the exhaust on a stock bike, as well as changing the ignition timing, and a host of other maps and settings. A skilled tuner is required to get the correct mixture at all RPM's, and throttle positions. A Tuning shop will normally put the bike on a dyno, and monitor the air-fuel ratio while running the bike through the RPM's. They then make changes to the fuel maps based on the results, and 'tune' your bike. For some models this can be done with the basic USB Package without removing the ECU from the bike. Other models require the ECU to be pulled out of the bike to be flashed using a bench harness. For most customers, they will prefer to take their bike to a dyno tuner to tune their motorcycle, but if you are willing to spend the time to learn how to tune your bike, and to spend the time iterating the tune to achieve a desired result, buying your own kit could be a great investment. These Support Center articles may also be of interest to you:
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| I have bought a second-hand Interface (USB or Log Box) - How Can I Use It? |
The Woolich Racing Tuned software can be used to tune your bike and get the best performance out of it. This article describes the steps needed to transfer ownership of second-hand Woolich Racing products to your account so you can use them to tune your bike.
To tune your bike with the Woolich Racing Software, you will need the following: - A communication interface (USB or Log Box)
- Harness (either on-bike, or bench)
- Bin File (the standard binary file to write to your ECU and the associated key (licence) to tune 1 bike)
The components listed above are available to purchase as packages for all supported motorcycle models on our Products page. These packages include everything needed to get started on tuning your bike.
If you have purchased some Woolich Racing products second-hand, either by themselves or installed onto a bike, there are certain steps that you will need to compete in order to be able to use them.
The communication interfaces used to 'talk' to an ECU (e.g. USB or Log Box) are registered to the account of their owner; these cannot be used with other accounts. In order to use a second-hand communication interface (e.g. USB or Log Box), you will need to transfer the ownership of the device(s) from the seller to your own Woolich Racing account.
Please note: We do not transfer devices between accounts just so you can temporarily loan it to a friend.
There are a few steps that both the seller and buyer need to go through to successfully transfer ownership.
Transferring ownership of Woolich Racing equipment to a new owner.
Seller instructions - Please email support@woolichracing.com and let us know the following
- Confirm that you have sold the hardware, and inform us exactly what hardware is being sold.
- Tell us who the buyer is (Name and email required)
- Confirm that you give your permission to transfer of the device to the Buyer.
Buyer instructions- Create a new Woolich Racing Customer account
- Important: Fill out the registration/new account form completely, do not leave any blank fields as this will delay us being able to verify and activate the new account.
- Create a Support Ticket in our online portal and include the following information
- Your Woolich Racing account username (email address)
- Let us know that you have purchased second-hand Woolich Racing products
- Include a list of all parts included
- Include photos of the items included
- Include the Serial Number(s) of any Race Tools products
- Tell us who the seller is (Name and email required)
Once your Woolich Racing account is verified, you will be able to download the Woolich Racing Tuned software and install it on your PC.
If the Buyer is taking the whole package including a bike, then after the interface transfer is done, we will send further instructions for transferring the Key/License for the Woolich-flashed ECU.
The key in the ECU may or may not be eligible for a transfer as bin file keys may only be transferred once. If your key has exceeded this limit, it would be ineligible for transfer.
To determine this you will need to purchase a bin file key so that you can read the ECU and submit the key transfer request. If it is found to be eligible for a key transfer we will refund or replace the bin file key. If it is not eligible for transfer then you can continue to use the purchased key on this ECU.
If you are only buying the Woolich Hardware without a bike, then you will also need to purchase any required harnesses to fit your bike, as well as a Key/License to flash your ECU.
These Support Center articles may also be of interest to you:
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| Why Can't I Download the Free WRT Software? |
Woolich Racing provides the Woolich Racing Tuned software completely free of charge for all verified Woolich Racing customers to use. This means that anyone who has purchased all of the components required to start using the Woolich Racing Tuned software to write to their ECU will be provided access and will be able to download the free software.
A 'verified' customer is someone who has fulfilled the following requirements: - Has a current active Woolich Racing Account
- Has purchased one of our Tuning Packages required to start using the software (i.e. a tuning package including harness and communication interface)
The normal process is that a customer would make a purchase from our website, and after paying with PayPal, create a new Woolich Racing account under the same PayPal verified email address and mailing address. This then automatically assigns those products to, and verifies your WR account (i.e. account belongs to a real person with a real email and physical address).
This is an automatic process but it only works if the same email address is used for the account as well as the purchase. If a different PayPal email address is used, the automatic verification will fail and your account will need to be manually verified. If the email addresses for your Woolich Racing account and PayPal account are different please open a Support Ticket and let us know which accounts you are using and what equipment you have purchased - this will help us manually verify you account.
After your account is verified you will be able to login - Woolich Racing Customer Login - and download the free Woolich Racing Tuned software. Any future purchases that you make using your PayPal email will also be automatically credited to your Woolich Racing account.
Once your account is verified you will have access to:
- Woolich Racing Account (used to log into the website and the Woolich Racing Tuned software)
- Download and install the free Woolich Racing Tuned software on up to 3x Windows PC's
- User Guides and Installation Manuals which are relevant to your purchases
- Customer submitted MapShare Files.
- 24hr / 5days a week support through our Online Ticketing Support System handled by our Australian, UK, EU, and USA support staff, around the clock.
Unfortunately, we do not give access to the free software without a customer having the means to flash an ECU. (i.e. a Woolich Racing interface, Harness and a Bin File Definition/Key.)
These Support Center articles may also be of interest to you:
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| Overview of the WRT software - Video Tutorial *RECOMMENDED VIEWING* |
This video provides an overview of the Woolich Racing Tuned software which can be used to tune your bike and get the best performance out of it. It shows in simple steps how it can be used to to edit various maps and settings including Fuel maps, Ignition maps, and RPM limiters among others before finally writing the new settings to your ECU.
These Support Center articles may also be of interest to you:
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| Step-by -step guide to choosing the right hardware. |
In this guide we will show you how to select the correct hardware to purchase.
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Go to the Products page and select and make of your bike by clicking on the image of either the Suzuki, Kawasaki, Yamaha, Honda, Ducati, BMW, Triumph or Harley Davidson*.
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The model list will be displayed. Select the model and year of your bike. If your bike does not appear, please head over to the Subscribe to Email Updates page to register. This will allow us to notify you when your make and model is added.
- You will require a USB Interface or Log Box package (What’s the difference between a USB Interface and a Log Box Interface?), a harness to connect the Interface to your bike, a USB cable, and a Bin File Definition for your bike. To make things easy we have packages available which contain all of these items for each make and model of bike listed.
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Select and Purchase the package relevant to your bike.
Note: Not all makes and models will have the Log Box/Autotune Packages available, if they don't support live engine data. *Harley Davidson packages are currently only being sold to approved tuning shops. These Support Center articles may also be of interest to you:
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| Identifying the Correct Part Number for Your ECU |
The ECU part number is used by the WRT software to ensure that only compatible bin files are written to that ECU. Sometimes we do not know the ECU part number but there are several methods of finding this out.
Some ECUs have the part number written on the outside of the casing, this is useful if you are able to visually inspect the unit.
Keihin ECU showing part number on label (38770-MKP-AP2)
If you can't find the part number written on the ECU but know the year and model of a bike, you can connect to the ECU using the WRT software. To do this first you need to open a new bin file for the same model and year and select one of the existing ECU part numbers from the list. Don't worry if it is not identical to your ECU part number, this will be read in the next step.
First click on the 'New' button to open the Model Selector: In the 'Model Selector' window select your specific model (In this case a 2022 Honda CBR500R), select one of the ECU part numbers (here we have selected 38770-MKP-A01) and click on the 'New' button.
and use Tools > Read Part number and Serial Number.
When the software identifies the part number, click ‘Yes’ and the software will open up that part number for you.
If this is the first time writing to a particular ECU, your PC will need to be connected to the internet for the key to be registered. After an ECU has already been flashed, you do not need to be connected to the internet to flash it.
You can find the part numbers by using the search bar in the 'New' bin files section. This search will work no matter which part of the part number you begin with, so you can also begin by typing the second part of the part number.
The following video provides an overview of both of these methods:
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| My Model is listed - but my ECU Part Number is not |
If your Model/Year is listed as supported in the Woolich Racing Tuned software or on the Woolich Racing website, but your exact ECU part number is not listed, we can still add it to the software.
Most models can be read out with the software, and the new bin file can be sent to Woolich Racing from within the software.
On some newer models the ECU can not be read out with the software, due to manufacturers having disabled the read functionality in the factory. In this case you can simply send us your ECU, we will read it out and add support for it to the Woolich Racing Tuned software.
Note: Before you go ahead and send us the ECU, please make sure you have double checked the ECU part number. Some ECUs have a generic ECU part number printed on the outside, and the Bin File Part Number is not shown on the ECU casing or label. In this case you can only check the ECU Part Number by connecting to the ECU with the WRT software, and reading the Part Number from the ECU.
Then you would need to ship it to us so we can connect to the ECU and read out the Bin File, after that we will send your ECU back to you. We have technicians in the UK, EU, USA, and Australia.
Some ECU's can not be read out using the factory plugs, and in these cases we may need to make a small hole or slot in the ECU casing so we can connect internally, to read the new Bin File from it. We then seal up the slot with a waterproof compound, and send the ECU back to you. Please note that this may void the ECU warranty. Please check with your customer before sending the ECU to verify if they are willing to proceed with this procedure.
We typically only need the ECU for a day or two to read out the Bin File and we can then send it back to you. You will need to pay for the shipping of the ECU to us, and we will pay for return shipping.
You will also receive a free Bin File Key that you can use to write to the ECU, to cover your shipping costs. Note that you may be responsible for any customs fees or taxes related to importing the ECU back into your country when received, so please plan accordingly.
Please open a Support Ticket, and let us know the bike details (model/year), and ECU details (ECU Part Number) If you wish to go ahead and send us the ECU, we can then give you the shipping details.
These Support Center articles may also be of interest to you:
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| What if your ECU part number is not listed on our website? |
You can do a quick Google search to see if your ECU part number is supported by our products. Simply search for 'Woolich Racing' + the ECU part number like so:  If there is a match then you will see the part number tagged on the website search.
If you cannot find the part number listed in the list of part numbers on the website, then the ECU bin file needs to be read out and sent in.
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