| Support Center Items |
 What is ECU Flashing? |
The ECU (Engine Control Unit) controls the amount of fuel and ignition advance and other parameters an internal combustion engine needs to run under the
current conditions. The ECU does this by monitoring inputs including throttle position, rpm, gear position, air temperature and coolant temperature.
Stock ECU's generally are far from optimal and are developed to allow for a wide range of riding styles, fuel quality and operational conditions. The
result of this is often a compromise resulting in suboptimal performance. Significant improvements can be achieved through correcting the stock ECU's
deficiencies and tuning the engine to take full advantage of it's potential.
ECU Flashing is the process of updating the software that runs on your bikes ECU. This allows you to change various maps and settings in your ECU and
significantly improve the performance of your engine. The Woolich Racing Tuned software works with our products to allow you to adjust the maps and flash those changes to your bike's ECU.
Be sure to check out our testimonials. We have dyno charts, success stories (from both
individuals and professional tuners), and pictures of some of the bikes already experiencing the benefits of a tuned ECU.
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| Do you warranty Wideband O2 Sensors |
Wideband O2 sensors are considered a consumable part that deteriorates based on use. We only offer a warranty on Wideband O2 sensors if they fail when first connected from new. If the Wideband O2 sensor has been used we are not able to warranty it.
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| WoolichRacingTuned.exe is detected as Virus or Malware |
Is the WoolichRacingTuned.exe software infected with a virus or malware: No
Some Anti Virus software incorrectly flags the software as containing a virus or malware. The software does not contain a virus or malware, the false detection is generally due to the Software Protection System we use to protect our software.
What should you do? You should add the install location (C:\Program Files (x86)\Woolich Racing Tuned) to the exclusion list / safe list (white list) in your Anti Virus software so it is not scanned and falsely detected.
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| Adding WRT Woolich Racing Tuned to Anti Virus / Security Software White List |
| Some Anti Virus / Security software falsely detects the WRT Woolich Racing Tuned software as a Trojan or Virus. We have contacted the major Security Companies and reported this issue.
Please read this document and follow the instruction to resolve the issue on your computer.
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| Using Support Center and Support Tickets |
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| How to replace the Log Box v3 battery |
| The Log Box battery can deplete after a few years and data log timestamps will show a date and time of 12:00AM on the 1st of January, 2000. This video guides you through how to replace the battery in the Log Box.
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| What motorcycles does your products support? |
To view the currently supported motorcycles, please visit our Products Page and click the picture for either Suzuki, Kawasaki ,Honda, Ducati or Yamaha, then click model and year of the bike you are interested in to see the available products.
We are currently working to provide products for many other Suzuki, Kawasaki, Honda, Ducati and Yamaha motorcycles. Please subscribe to our email updates to be notified when these new products are added.
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| I’m currently using a piggyback fuel management system. Can I still use this while using your products? |
Yes you can continue to use your piggyback add on modules. Though, it may make some or all of the piggyback modules redundant, depending on the number of features we currently have available for your specific model of motorcycle.
Want to know how you can find out what is currently available for your bike? Please click here. Also, please note that we’re adding to the list of features for various makes and models all the time. Subscribe to our email updates to be notified of these releases.
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| Can I return my ECU to stock tuning after using your products? |
Yes. At any time you can open a new stock bin file in the Woolich Racing Tuned software and write it to your ECU to return your motorcycle back to the ECU's stock tuning. This is not to be confused with the 'Return to Stock' Feature found in 'Tools', which return the ECU to factory form and will remove the existing key from your ECU.
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| What’s the difference between flashing your ECU with Woolich Racing and using a piggyback fuel controller system? |
Flashing your ECU reprograms the maps and settings at the source inside the ECU, while piggyback fuel controller systems alter the signal after it has already been sent
from the ECU.
A Woolich Racing flashed ECU, with maps individually edited either by:
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Woolich Racing Tuned AutoTune, which uses engine data and Air Fuel Ratio (AFR) to determine if your bike’s running rich or lean;
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A professional tuner who, with a combination of experience and the use of a dyno, can expertly tune the maps to suit your needs; or
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The individual who owns the bike and knows it better than anyone,
This will give you, hands-down, the best performance from your bike.
Not convinced? Have a read of our Testimonials to hear from our
customers including – National drag racing champions, domestic Superbike and Supersport teams, land-speed record holders, highly regarded tuning shops, and
individual bike owners.
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| What is the difference between the USB Interface and the Log Box? |
The Woolich Racing USB Interface allows you to view real-time engine data, read and write to the ECU, among other things.
The Woolich Racing Log Box is capable of everything the USB Interface is capable of, along with the ability to log real-time engine data to the on-board
micro SD card. This data can be downloaded and used to assist tuning the bike with the Woolich Racing AutoTune.
Note: Engine Data is not available for all models.
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| Using WRT Software in remote locations |
Preparations in using Woolich Racing Software when in remote places.
Please note: these instructions are relevant to all models in the Woolich Racing Software, except for 2016+ ZX-10R, ZX10RR, Ninja H2/ H2R and 2017+ ZX14R. You will still be able to log and view data for these models, but you cannot write the ECU with any changes without an internet connection.
*2020 Update: All bin files where the model begins with 2020, or newer, will now require an internet connection for every ECU flash.
Before travelling you should perform the following. • Have a laptop that has an ACTIVE Woolich Racing Account. • Ensure that you are already logged in to the software. • Open and close the software to check for updates and check for firmware updates on your interface. • While you still have an internet connection, ensure you have clicked on the ‘Account’ drop-down menu, and selected ‘Download Bin File Definitions’ to ensure you have all your keys available to you. can read and write to the ECU. • Turn off wi-fi on the laptop so the software won’t try and look for an internet connection.
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| What Bin File Definitions are free with the WRT software? |
As a legacy of the ecueditor program, we have continued to provide the following Bin File Definitions at no charge to you:
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2002-2016 Suzuki GSX1300R (Hayabusa)
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2007-2011 Suzuki GSX-R 1000
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2008-2016 Suzuki GSX-R 750
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2008-2016 Suzuki GSX-R 600
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2007-2012 Suzuki GSX1300BK (B-King)
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| Do I need to Login to the Woolich Racing Tuned (WRT) software each time I open it? |
No, you only need to login to the Woolich Racing Tuned software when you initially download and install the software. You do not need to login each time you open the software.
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| How will I know if you add new features to the WRT software? |
New features are announced immediately via the Woolich Racing Forums, specifically in Woolich Racing Tuned News. We also announce new features via our email updates (subscribe to these updates).
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| How long does it take for shipping? |
Woolich Racing offer two types of shipping, Standard Airmail and Express Courier. The conservative estimated delivery times for these shipping methods are:
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Standard Airmail with no Tracking: 14 - 28 days
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Express Courier with Tracking: 4 - 14 days
Please note that if you opt for standard airmail without tracking that we cannot hold any responsibility for that item once it's posted. However, if
requested, we will provide evidence that the item has been sent. If you live in a country with an unreliable postal system, we strongly advise that you
consider this before selecting your level of postage.
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| Can I share my tuning maps with others? |
You can easily share your maps with other people by using the Woolich Racing MapShare feature. There is a button in the Woolich Racing Tuned software "Submit MapShare". This allows you to enter details about your bike before submitting to MapShare. Once you have submitted other users can login to Woolich Racing MapShare and subscribe to your MapShare. The next time they login to the Woolich Racing Tuned software the MapShares they have subscribed to will be automatically downloaded ready to be applied to new or existing bin files.
You can also share your files with the Woolich Racing Share File feature. This allows a User to share bin files with other accounts, so if User A tunes a bike and wants to give the tune to User B, they can just save the bin file as a Woolich Racing SHare file (.wrsf) and send it to User B. User B can then open it with their account. NOTE : This feature does not transfer across the bin file license key. You must already have access or purchase the required bin file key to use the file.
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| I’ve tried to register on the Woolich Racing forum, but my registration has been declined. Why, and what can I do about it? |
Firstly, we apologize for this inconvenience. We receive up to 400 separate registrations each day, 99% of these from forum spam bots. As such,
occasionally we slip up and don’t see legitimate registrations in the sea of fake registration(usually this involves a distinct lack of caffeine!). If you have had your
registration declined in error, please contact us to have the matter rectified.
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| I don't have a Paypal.com account. How can I pay? |
You can still use Paypal.com to make payments, even if you don't have a Paypal.com account. After going through the Woolich Racing checkout, just choose "Pay with a credit or debit card" on the paypal.com site.
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| How many computers can I use my WRT account on? |
You are able to use your WRT account on a maximum of 3 computers. The account will be locked out if you attempt to use the software on more than 3 computers. Please contact us with your account details if this happens as we are able to remove computers from your account.
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| Do you support non Woolich Racing Interfaces or Harnesses? |
| We only offer support to customers who have purchased the Interface, Harness and Bin File Definitions from Woolich Racing or one of our re-sellers.
We are not able to offer support to products purchased from other vendors or do it yourself interfaces and harnesses.
Please note, using our Interfaces with non Woolich Racing Harnesses will void your Warranty.
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| What should I include if I am returning a Product under Warranty? |
| If you need to return a product under warranty please ensure that you comply with the Product Warranty.
You will need to include the following in the package sent back to us: - Proof of original purchase i.e. Paypal Receipt
- Your Current Address for return shipping
- A copy of any email correspondence you have had with Woolich Racing about the problem
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