| Support Center Items |
 WoolichRacingTuned.exe is detected as Virus or Malware |
Is the WoolichRacingTuned.exe software infected with a virus or malware: No
Some Anti Virus software incorrectly flags the software as containing a virus or malware. The software does not contain a virus or malware, the false detection is generally due to the Software Protection System we use to protect our software.
What should you do? You should add the install location (C:\Program Files (x86)\Woolich Racing Tuned) to the exclusion list / safe list (white list) in your Anti Virus software so it is not scanned and falsely detected.
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| What should I include if I am returning a Product under Warranty? |
| If you need to return a product under warranty please ensure that you comply with the Product Warranty.
You will need to include the following in the package sent back to us: - Proof of original purchase i.e. PayPal Receipt;
- Your current address for return shipping; and
- The relevant Support Ticket number so our Warranty Technician can review the issue/s you have had and any preliminary testing results you may have encountered.
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| Adding WRT Woolich Racing Tuned to Anti Virus / Security Software White List |
| Some Anti Virus / Security software falsely detects the WRT Woolich Racing Tuned software as a Trojan or Virus. We have contacted the major Security Companies and reported this issue.
Please read this document and follow the instruction to resolve the issue on your computer.
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| Troubleshooting Checklist |
Having difficulty reading and/or writing to the ECU? Here’s our 'Troubleshooting Checklist'.
Problems related to reading and writing an ECU are generally not software related. They are generally caused by one of the following issues:
-
If you’re using a Denso USB Interface or Log Box, please test the interface
to ensure there’s communication between the ECU and the interface.
- If you're using a Mitsubishi USB Interface or Log Box, please test the interface to ensure there's communication between the ECU and the interface.
- The Interface mode switch should be in programming/flashing mode (red LED on).
- The Bike Ignition should be turned on, gear in Neutral, Kill Switch in the RUN position or 12v power supply connected if using a bench harness.
- Your harness may not be installed correctly - please check installation instructions.
- Check for broken or loose wires in harness or bad plug connections, please check circuit continuity from white 8 pin molex plug right through to the pins in the ECU Plug.
- If you are performing multiple flashes on V1 & V2 interfaces only, remember to move the interface mode switch into the center position, then back to flashing mode (red led on), before attempting another
write/read operation.
-
If the ECU has been flashed by either a send-in service or any other flashing service before, it has more than likely been locked by that service. Please run the unlock function if available. Sometimes the ECU may have to be sent back to the original source to get returned to stock.
-
Please check you are using a high speed USB 2 compatible USB Port on your computer.
- Your computer meets our Specifications.
Please note we have a dedicated section in the Woolich Racing Forums entitled, ECU Reading and Writing (Flashing) Issues and also COM Port Setup and Connection Issues.
Once you have reviewed the list above, and you’re still having issues, please contact us.
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| Diagnosing "Write ECU" and Harness Installation Errors |
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| The Woolich Racing Tuned software does not have the part number for my ECU? |
Please open a bin file from the same model and year, then Read the ECU via the "Tools"=>"Read ECU" menu item. Once the software has read the bin file from the ECU it will prompt you to send the bin file to Woolich Racing. Please add the details of the ECU including Make, Model, Region and Part number and click the "Send" button. Once we receive the bin file, we will analyse it and add it to the Woolich Racing Tuned software ready for you to begin tuning. We will also notify you when this is done.
In very rare cases, the bin file definition will need to be developed. This may take a number of days, but rest assured, it will receive our urgent
attention. Note: Not all ECU's can be read via the main ECU Plugs, please contact us if you have an ECU with a part number which is not available in the WRT software.
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| My virus software is saying that the Woolich Racing Tuned software is a virus. Should I be concerned? |
Some customers have reported that the Woolich Racing Tuned software has been detected by the Anti Virus software. Please follow the documentation for your Anti Virus software to add the Woolich Racing Tuned software as a safe or trusted location on your computer. Please also take the time to submit the software to the Anti Virus company as a false positive The Woolich Racing Tuned software will generally be installed to one of the following locations C:\Program Files\Woolich Racing Tuned or C:\Program Files (x86)\Woolich Racing Tuned We have put together a document to guide you in adding the WRT software to the Whitelist in your Anti Virus software. However, if you’re still worried about it, please contact us to resolve it.
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| I’ve paid for Bin File Definitions, but it still says I need to purchase them in the software. |
Please ensure you have followed the procedure for downloading Bin File Definitions. If you have completed this
procedure and the Bin File Definitions are still not available, please contact us. This will be rectified immediately.
Downloading and installing the WRT software (includes accessing Bin File Definitions) - Video Tutorial
Opening Bin File Definitions - Video Tutorial
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| Why can’t I login to the software? |
There are a couple of situations where this may occur. The most common of them being that you have tried to login to the software from more than three separate computers. Please contact us in this instance so we can reset your account.
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| How do I uninstall a Device Driver in Windows |
- Open "Devices and Printers"
- Locate "Woolich Racing USB"
- Right click on "Woolich Racing USB" and select Properties
 - Click the "Hardware" tab then select "Properties"
 - Click the "Driver" tab then select "Uninstall"
 - Follow the prompts to uninstall the device driver.
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| Failed to check for updates |
| If you receive the "Failed to check for updates" error message in the Woolich Racing Tuned software you should manually update the software. Please read the instructions below to Manually Update.
Locate the Woolich Racing Tuned software folder on your computer, this will be in either of the following locations on your hard disk.
c:\Program Files\Woolich Racing Tuned\ or c:\Program Files (x86)\Woolich Racing Tuned\
Double click on the file name "wyUpdate.exe" and follow the prompts to update the software.
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| Problems with automatic updating the Woolich Racing Tuned software? |
f you are having problems updating the Woolich Racing Tuned software via the automatic updater, please try the following
Set WoolichRacingTuned software to run as an Administrator - Locate the WoolichRacingTuned.exe on you computer at either C:\Program Files (x86)\Woolich Racing Tuned or C:\Program Files\Woolich Racing Tuned.
- Right Click on the WoolichRacingTuned.exe file and select Properties
- Click on the "Compatibility" tab, then check the "Run this program as an Administrator" checkbox
- Click "Ok" button
Set WyUpdate.exe to run as an Administrator - Locate the WyUpdate.exe on you computer at either C:\Program Files (x86)\Woolich Racing Tuned or C:\Program Files\Woolich Racing Tuned
- Right Click on the WyUpdate.exe file and select Properties
- Click on the "Compatibility" tab, then check the "Run this program as an Administrator" checkbox
- Click "Ok" button
Re-install the Woolich Racing Tuned Software - Open Windows Control Panel and Uninstall the Woolich Racing Tuned software.
- Go to the Woolich Racing Tuned page on our website and download and install the latest version.
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| Unable to format micro SD card in Log Box or Log Box Pro? |
| If you are having issues with the micro SD card not appearing in Windows or if you are not able to format the micro SD card. You will need to remove the micro SD card and format it using a USB card reader and your desktop computer.
- Remove the micro SD card from the Log Box/Log Box Pro
- Place micro SD card into the external card reader connected to your PC
- The micro SD card should appear in Windows as an external hard disk
- Right click on the micro SD drive in windows and choose Format
- Once formatting has completed you can remove the micro SD card and re-install it.
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| Product Warranty |
Our product warranty, in simple terms, is that if your product is by chance defective, provided the claim is within one year of purchase and you haven’t
subjected the interface to abuse, we will replace it. We may ask you to perform a few tests before sending it back. We do not offer refunds. To read the full product warranty, please click here.
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