| Support Center Items |
 I wrote the Wrong Part Number to my ECU, and have errors |
You must use the correct matching ECU Part number always.
There are many points to catch this error before the ECU write will start. - You can check the physical ECU casing.
- You can connect to the ECU and use Tools > Read ECU Part Number. (best option as you can't get it wrong)
- You can search in the software for that part number to confirm what definition (model) it belongs to.
- When clicking write ECU, you are also presented with a checklist that you must confirm that you have actually done those checks before continuing.
If you ignore all those things, and just auto-agree to the checks without doing them, and write the wrong part number to an ECU, we are unable replace the Key if you already agreed that you had done these checks (when you obviously have not)
It is a simple matter to check before flashing and it is fortunate that in most cases it will not be a catastrophic loss, but it can be. ECU's can be very temperamental, and do not like being flashed with the wrong part number, and it is very possible to brick the ECU, which then requires further costs to fix, or replace it.
The end result is that the tuner AND Woolich Racing both get blamed for the bricked ECU.
We will not return Keys that have been incorrectly flashed to an ECU. This is to encourage better responsibility and due diligence, and to avoid damage to both our business' reputations.
Please be very careful, as simple mistakes can cost both the tuner, and Woolich Racing, more than the cost of a Key.
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| Who should open a Support Ticket, Tuner or Tuner's Customer? |
While we understand that a tuner's customer may have questions, or wish to troubleshoot an issue, it is our policy that when we are working with tuners encountering issues, that we work with them directly and not their customers.
Additional tickets created by third parties (the customer) do nothing but clog the system. We are sympathetic to you wanting answers, but making more tickets does nothing but delay us from working with your tuner, to get any issues sorted.
If we are working with them directly, and making changes/updates based on the feedback provided to us from them, then we can ask them to test/check things right there and then instead of after the bike has gone back to the customer.
For any updates, the customer should contact their tuner, and consult with them directly.
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| Do you offer Phone Support? |
We do not offer phone support, as the majority of our customers are international, which causes language issues on the phone.
If we were to provide phone support, we cannot ask for, or send back, files/photos/screenshots/links, which is a major part of our ability to solve issues for all customers.
It also allows us to support customers 24hrs a day / 5 days a week, as we have support staff in the US, UK, EU, and Australia, and tickets can be handled around the clock, and even passed from one support staff to another for complex, or extended support.
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| My Woolich Account is now Locked/Disabled |
Your Woolich Account is only enabled once your purchase of an ECU flashing Kit is processed.If you have not purchased a complete Flashing Kit, your account will not be verified or enabled.
If you have not used your account for more than 12 months, the account will auto-disable to protect your account. You can simply open a Support Ticket, and request it be re-enabled.
If you enter the wrong password 3 times in a row, your account will auto disable to protect your account against unauthorised access. You can simply open a Support Ticket, and request it be re-enabled. We will do a quick security check before re-enabling.
We do monitor accounts for abuse/hacking, and any account seen abusing the system, or attempting to hack or bypass software functionality will be permanently locked without notice, and you will forfeit any unused keys, and all products will no longer be able to be transferred to a new owner.
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| How to use the Support Ticket Site |
The Support Ticket System uses a separate login to your Woolich Account, but a login is not required to open a Support Ticket.
If you just use the open a New Ticket link on the WR website, or send an email to support@woolichracing.com, then the system creates a ticket for you under your email as a Guest Account. This allows people to contact us without needing to create any accounts. Replies are automatically sent back to the email address used when opening the ticket. Customers can reply back to the email to update their ticket. This can be done without needing to login anywhere.
If you wish to be able to login to the Support Tickets, you will need to create a Support account.
If you have any issues with that process, you can open a New ticket without needing to login, and you can simply reply back to the email that the support system sends you, when your ticket is replied to.
There are 2 ways to receive your ticket replies.
First, the ticket system will try to email a copy of the reply to the email address used to open the ticket. Due to the possibility that email servers can block email, delivery of email cannot be 100% guaranteed for any number of reasons.
Be sure to check your email Spam/Junk folder too, and if you find the support emails, set them as 'not junk' to ensure they go to your inbox in future.
Second, you can log in directly to the Support Ticket Portal , and see all your tickets.
The Support Tickets login is not linked to your main WR account. As we have a lot of new customers who use the Tickets to ask for more information regard a particular model, before actually becoming a customer. So a full WR account should not be required to open a support ticket.
You will just need to register/create an account for the Support Site, and a confirmation email is sent, that you confirm your email address with. You can then log in to the support site to see all your tickets. (you can set it to the same email and password as your WR account if you want to)
How to view your tickets on the Support Ticket site.
Once you are signed in, click Tickets(#) on the menu bar. This shows you your 'Open' tickets, these are tickets that are open and waiting for Woolich to reply to.
To see tickets that have been replied to, click Closed(#) on the right hand side.
Tickets marked 'Closed' or 'Resolved' are tickets that have been completed. Tickets marked 'Answered' are tickets that Woolich have answered, and temporarily closed, waiting for your reply.
You can click on the ticket title, and view the ticket to add a reply. This will automatically re-open the ticket, and notify Woolich that it is waiting in the queue to be answered.
You can mark your own tickets as closed if you are happy with the reply/solution given, and do not need to reply back.
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| Can I return my ECU to stock tuning after using your products? |
Yes. At any time you can open a new stock bin file in the Woolich Racing Tuned software and write it to your ECU to return your motorcycle back to the ECU's stock tuning without removing the Woolich Key.
You will be able to continue tuning and flashing the ECU after writing a stock file to your ECU. This is useful if you are having an unknown issue, and wish to remove all your changes from the ECU to troubleshoot. Note:
This is not to be confused with the 'Return to Stock' feature found in the 'Tools' menu, which returns the ECU to 100% factory form and will remove the existing key from your ECU. Using Tools > Return to Stock removes all Woolich keys and code from the ECU. To flash the ECU again, after using Return to Stock will require a new Bin File Key.
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| Using WRT Software in remote locations |
Preparations in using Woolich Racing Software when in remote places.
Please note: these instructions are relevant to all models in the Woolich Racing Software, except for 2016+ ZX-10R, ZX10RR, Ninja H2/ H2R and 2017+ ZX14R. You will still be able to log and view data for these models, but you cannot write the ECU with any changes without an internet connection.
*2020 Update: All bin files where the model begins with 2020, or newer, will now require an internet connection for every ECU flash.
Before travelling you should perform the following. • Have a laptop that has an ACTIVE Woolich Racing Account. • Ensure that you are already logged in to the software. • Open and close the software to check for updates and check for firmware updates on your interface. • While you still have an internet connection, ensure you have clicked on the ‘Account’ drop-down menu, and selected ‘Download Bin File Definitions’ and 'Download Keys' to ensure you have all your keys available to you. can read and write to the ECU. • Turn off wi-fi on the laptop so the software won’t try and look for an internet connection.
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| I have a Recall Notice for my ECU |
If you have a bike that has a recall notice on it, and it requires the ECU to be re-flashed/updated, you should contact us before it goes to the Dealer for the ECU flash.
Please inform your customer before they take the bike back to the Dealer for the recall.
Part A: Recall has not yet been done
(guaranteed to get your Keys returned)We have a process in place to assist you in returning the ECU to stock before the recall, and re-flashing it after you get it back from the dealer. We need to identify the ECU in your records before it gets re-flashed by the dealer. Once it has been flashed during the recall, the Bin File is erased from the ECU, this includes any Bin File Keys, and Racetools Keys. When you then reconnect the ECU to the software, it has no way to know if this is a new ECU, a recalled ECU, or the same ECU. It will be identified as a new, un-flashed ECU, and will require a new Key to write to it again.
If you have your own WR hardware, you can do this yourself. If you have had your bike tuned by a Woolich Racing - Tuning Partner, then you should return to them for the 1-6 steps (identification and rewrite with stock file), and return back to them after the recall has been completed, steps 8-10, (new part number, and re-issue of Keys)
Please make sure you have a backup of your bin file before starting. Do not skip ahead after sending in your ECU read-out, please wait till you have confirmation back before you proceed with the 'return to stock'.
The ECU Recall Process: - Read your ECU out, and go to Tools > Send bin file to Woolich Racing.
- Reply back to let us know it has been sent in.
- Once we have confirmed your readout, we record this on your WR account.
- You can use the Tools > Return to Stock option.
- Reply back to let us know it has been completed,
- Once we have confirmed the return to stock, we record this on WR account.
- You can now take the bike to the dealer for the recall.
- When you get the bike back, you do a read of the ECU and send it in.
- We confirm the new ECU read, with the details recorded on your account, and re-issue your Key(s).
- You can update your bin file to the new part number, and write it to the ECU.
The first step is to Read your ECU and Send it in to us through the software, and Open a Support Ticket when sent.
Part B: If the Recall has already been completed before contacting Woolich Racing.
(no guarantee that keys can be returned)If you have a customer that comes in and says the recall has already been done, then the following applies.
If the recall has already been done, then the Bin File Key (and any Racetools Key) have been erased from the ECU, and we have no way to know if this is a new ECU, or if it has been flashed with Woolich before. In this case we can only assist if you can provide the following 3 things:
- The date of the FIRST, and LAST time you flashed this ECU. (preferably both, but at least one date)
- Some evidence of the recall done on this bike/ECU? (Dealer documentation given to the customer after the recall is done, showing the date, the bike details, and the recall completed).
- A direct read out of the recalled ECU, sent in to Woolich within the software. (Tools menu > Send Bin File to Woolich)
If you can provide those items, and we can match the information given to the ECU flashing records on your account, then we should be able to re-allocate the Key, so you can write back to this ECU. If you are unable to provide all 3 items, then a New Key will be required to write to this ECU again.
Hopefully this clears up any questions regarding this or other recalls that require the ECU to be flashed by the Dealer.
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| Do you warranty Wideband O2 Sensors |
Wideband O2 sensors are considered a consumable part that deteriorates based on use. We only offer a warranty on Wideband O2 sensors if they fail when first connected from new. If the Wideband O2 sensor has been used we are not able to warranty it.
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| WRT Software - Minimum Computer Specifications |
WRT Supported Windows Operating Systems: Windows 7 32 bit Windows 7 64 bit Windows 8 32 bit Windows 8 64 bit Windows 8.1 32 bit Windows 8.1 64 bit (Although Win7/8 are supported by WRT, they are no longer supported by Microsoft. Woolich recommends that you update as soon as possible)
(Recommended) Windows 10 32 bit Windows 10 64 bit Windows 11 32 bit Windows 11 64 bit
If you are still using a windows 7/8 PC, then we recommend that you consider updating to a newer model that has Windows 10/11) Using an older PC with newer ECU's can result in unexpected software errors, and ECU writing faults.
Minimum System Requirements (for older pre 2019 ECU's) - Min 4 GB Ram
- Dual/Multi Core CPU min 2.0 Ghz
- 200 MB free Hard Disk Space
- 1024 * 768 display
- USB 2.0 Port
Recommended System (for newer 2019+ ECU's) - Windows 10 64 Bit
- Min 8 GB RAM
- Intel i5 or i7 4 Core Processor (or comparable AMD CPU) min 2.0 Ghz
- USB 3.0 Port
- 1 GB free Hard Disk Space
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| Does your software work on Apple Mac computers? |
Woolich Racing Tuned software is a native Windows application and we can only offer support when installed on a native Windows PC. However we do have customers using Boot Camp or Parallels on Apple Mac computers and while some customers are able to run our software successfully on a Mac, we can not offer support due to the nature of changing Mac hardware and MacOS updates.
If you are experiencing software issues when installing onto a Mac, we can only recommend that you try installing the WRT software onto a native Windows PC.
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| User Guides & Installation Manuals |
User Guides & Installation Manuals can be accessed here.
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| Failing to complete the pre-write checks |
Each time you write to an ECU, the software asks you to confirm that you have completed the displayed checklist, before attempting to write to the ECU. These items are very important, and failing to make sure you have checked each one can result in a failed flash.
If you have not checked all of those items, to make sure you will have problem free flashing, then you are responsible for the failure, and any associated losses, such as the Bin File Key.
We include these checks to prevent issues, and every customer must agree that they have done these checks before clicking OK. If you just click OK, and do not do these checks, Woolich Racing will not accept responsibility for your own actions, or the loss of your Bin File Key. You will need to repurchase a Key to continue.
While we do understand that there will be a learning curve when you first start using the software, we will offer assistance and leniency for some mistakes. But, we can only offer to correct a limited number of 'accidents', and once you have some experience with the software, you are fully responsible for any losses caused by your own actions, or inactions. Basically, new customers will have a short grace period, and after that, full responsibility to do these checks, rests with the customer.
Please make sure you have completed ALL of those required checks before proceeding to write any ECU.
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| Troubleshooting Checklist |
Having difficulty reading and/or writing to the ECU? Here’s our 'Troubleshooting Checklist'.
Problems related to reading and writing an ECU are generally not software related. They are generally caused by one of the following issues:
-
If you’re using a Denso USB Interface or Log Box, please test the interface
to ensure there’s communication between the ECU and the interface.
- If you're using a Mitsubishi USB Interface or Log Box, please test the interface to ensure there's communication between the ECU and the interface.
- The Interface mode switch should be in programming/flashing mode (red LED on).
- The Bike Ignition should be turned on, gear in Neutral, Kill Switch in the RUN position or 12v power supply connected if using a bench harness.
- Your harness may not be installed correctly - please check installation instructions.
- Check for broken or loose wires in harness or bad plug connections, please check circuit continuity from white 8 pin molex plug right through to the pins in the ECU Plug.
- If you are performing multiple flashes on V1 & V2 interfaces only, remember to move the interface mode switch into the center position, then back to flashing mode (red led on), before attempting another
write/read operation.
-
If the ECU has been flashed by either a send-in service or any other flashing service before, it has more than likely been locked by that service. Please run the unlock function if available. Sometimes the ECU may have to be sent back to the original source to get returned to stock.
-
Please check you are using a high speed USB 2 compatible USB Port on your computer.
- Your computer meets our Specifications.
Please note we have a dedicated section in the Woolich Racing Forums entitled, ECU Reading and Writing (Flashing) Issues and also COM Port Setup and Connection Issues.
Once you have reviewed the list above, and you’re still having issues, please contact us.
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| Diagnosing "Write ECU" and Harness Installation Errors |
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| The Woolich Racing Tuned software does not have the part number for my ECU? |
Please open a bin file from the same model and year, then Read the ECU via the "Tools"=>"Read ECU" menu item. Once the software has read the bin file from the ECU it will prompt you to send the bin file to Woolich Racing. Please add the details of the ECU including Make, Model, Region and Part number and click the "Send" button. Once we receive the bin file, we will analyse it and add it to the Woolich Racing Tuned software ready for you to begin tuning. We will also notify you when this is done.
In very rare cases, the bin file definition will need to be developed. This may take a number of days, but rest assured, it will receive our urgent
attention. Note: Not all ECU's can be read via the main ECU Plugs, please contact us if you have an ECU with a part number which is not available in the WRT software.
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| I’ve paid for Bin File Definitions, but it still says I need to purchase them in the software. |
Please ensure you have followed the procedure for downloading Bin File Definitions. If you have completed this
procedure and the Bin File Definitions are still not available, please contact us. This will be rectified immediately.
Downloading and installing the WRT software (includes accessing Bin File Definitions) - Video Tutorial
Opening Bin File Definitions - Video Tutorial
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| How do I uninstall a Device Driver in Windows |
- Open "Devices and Printers"
- Locate "Woolich Racing USB"
- Right click on "Woolich Racing USB" and select Properties
 - Click the "Hardware" tab then select "Properties"
 - Click the "Driver" tab then select "Uninstall"
 - Follow the prompts to uninstall the device driver.
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| Problems with automatic updating the Woolich Racing Tuned software? |
f you are having problems updating the Woolich Racing Tuned software via the automatic updater, please try the following
Set WoolichRacingTuned software to run as an Administrator - Locate the WoolichRacingTuned.exe on you computer at either C:\Program Files (x86)\Woolich Racing Tuned or C:\Program Files\Woolich Racing Tuned.
- Right Click on the WoolichRacingTuned.exe file and select Properties
- Click on the "Compatibility" tab, then check the "Run this program as an Administrator" checkbox
- Click "Ok" button
Set WyUpdate.exe to run as an Administrator - Locate the WyUpdate.exe on you computer at either C:\Program Files (x86)\Woolich Racing Tuned or C:\Program Files\Woolich Racing Tuned
- Right Click on the WyUpdate.exe file and select Properties
- Click on the "Compatibility" tab, then check the "Run this program as an Administrator" checkbox
- Click "Ok" button
Re-install the Woolich Racing Tuned Software - Open Windows Control Panel and Uninstall the Woolich Racing Tuned software.
- Go to the Woolich Racing Tuned page on our website and download and install the latest version.
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| Product Warranty |
Our product warranty, in simple terms, is that if your product is by chance defective, provided the claim is within one year of purchase and you haven’t
subjected the interface to abuse, we will replace it. We may ask you to perform a few tests before sending it back. We do not offer refunds. To read the full product warranty, please click here.
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