Woolich Racing provides support to our customers in a number of ways.
- Our dedicated Support Center has a wealth of information on a wide range of topics and has answers to the most commonly asked questions. This is a great place to start to find information on everything concerned with Woolich Racing.
- Our User Guides and Installation Manuals are available for any of the products that you have purchased
- We have a number of Video Tutorials on most topics, especially on the WRT software as well as installation
- The Woolich Racing YouTube channel covers a wide range of support topics
- If you are having difficulties using the WRT software to communicate with your ECU the Troubleshooting Checklist could be very useful for you
- If the above support resources have not answered your questions, please contact our own specialized staff via the Support Ticket system.
Watch the video below see to a full overview of the support options offered by Woolich Racing.
These Support Center articles may also be of interest to you:
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Most of the time ECU flashing works without a problem but there is always the small chance that something could go wrong. ECUs from different manufacturers all have their unique characteristics as well as potential problems too.
This article describes how to read the bin file from your ECU and send it to the Woolich Racing technical support team so that they can resolve potential problems that you are having. This will typically be requested by the Woolich Racing team in a Support Ticket. Many technical support issues require that you read out the bin file from your ECU and send it to Woolich Racing so that it can be analysed in order to resolve problems and provide technical advice. If you have been asked to send your bin file to Woolich Racing, please follow the steps below. If you have a partial write failure and the ECU is non-responsive, the bike doesn't start or the fuel pump does not prime, you can go ahead and follow these instructions and create a ticket in advance, to save on Support time. **PLEASE ENSURE YOU READ THROUGH EACH STEP BELOW** NOTE: PLEASE DO NOT WRITE OVER THE ECU UNTIL THE STEPS BELOW HAVE BEEN COMPLETED! - Ensure that the computer running the Woolich Racing Tuned software is connected to the internet.
- Connect the harness to the ECU
- On-bike harness needs to be installed as per the User Guides
- Bench harness needs to be connected to ECU and powered using a 12V power supply
- Connect the communication interface (eg. Log Box or USB) to the ECU using the appropriate harness
- Connect the communication interface to the computer using the provided USB cable
- Turn on the 12V power to the ECU
- Switch on the ignition if using an on-bike harness
- Turn on 12V power supply if using a bench harness
- Start the Woolich Racing Tuned software and click on the 'New' button
- Select the Manufacturer (1), Model (2), Year (3) and ECU Part Number (4) for the ECU you wish to read as per the screenshot below. Click on 'New' (5) to open the bin file
Read the ECU as per normal by clicking on the 'Read ECU' button and following the prompts as shown below. If this does not work please attach a screen shot of any errors you receive in the software attempting to READ the ECU. Please position the error window so that the make/model/part number is visible on the main WRT window.
- Once read out, DO NOT SAVE THE FILE! If the file is saved then this transfer request will be invalid and this process must be repeated from Step 1 above.
You can always read the ECU again, and save the file after it has been sent.
- Click on the 'Tools' drop-down menu in the software and select, 'Send Bin File to Woolich Racing' as shown below.
Enter the reason for sending as 'Support Issue' as shown below.
Enter the Support Ticket Number if this is part of a current Support Ticket.
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